Frequently Asked Questions

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What is laser engraving?

Laser engraving is a process of using a laser beam to create permanent marks on various materials, such as wood, metal, glass, acrylic, leather, and more. The laser beam vaporizes the surface layer of the material, leaving behind a high-contrast and detailed image.

What can you engrave?

We can engrave almost anything you can think of, such as logos, names, messages, photos, designs, and more. We can engrave on a variety of products, such as plaques, trophies, signs, gifts, jewelry, home decor items, and more. You can browse our online store and find something for yourself or your loved ones. You can also contact us if you have a special request or idea. We will work with you to make it happen.

How do I order a custom product?

You can order online through our website. Simply choose the product you want, choose the design, add your text, or upload your file, select the quantity, and add it to your cart. You can also customize your product with different options, such as color, size, style, and more. Once you’re done, proceed to checkout and complete your payment. We accept all major credit cards and PayPal.

Can I personalize items in another language?

We offer a variety of designs that be personalized with your own text. However, due to their artistic shapes, some of our designs can only be personalized with Latin characters, such as English, French, Spanish, etc.

For the rest of our designs, if our system can read the characters that you enter, then we can personalize it with the language of your choice. For example, you can use Persian, Chinese, Arabic, Cyrillic, or any other script that is supported by our system. Please note that we do not check the spelling or grammar of your text, so make sure you enter it correctly before placing your order.

Is there any restrictions in the text or files that I use for personalization?

We reserve the right to refuse reproduction of prohibited contents that we believe:

  • Is abusive, deceptive, pornographic, obscene, defamatory, slanderous, offensive, or otherwise inappropriate.
  • Contains copyrighted material used without written permission of the owner.
  • Violates or otherwise encroaches on the rights of others.
  • Advocates illegal activity.
  • Harms anyone, including minors; or
  • Provides a link to any of the above.

When will I receive my order?

We make every product by hand and customize it to your liking with care. Due to the custom nature of our products, please allow 7-10 business days for your order to be shipped. The delivery time depends on your location and the shipping method you choose.

How can I track my order?

You will receive a tracking number once your order is shipped.

Can I change my shipping address?

If you have created an account with us, you can change the shipping address as well as other details of your profile. Please click on Login icon at the top of our page which will prompt you to sign into your account.

What is your return policy?

Due to the custom handmade nature of our products, we do not accept returns or exchanges. But if there is a problem with your order, please contact us at sales@artislaser.com

Can I change or cancel my order?

Unfortunately, cancellations or changes cannot be accepted once you have completed and placed your order. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.

How do I contact you?

You can contact us by email at sales@artislaser.com

Our customer service team is available Monday to Friday from 9 am to 5 pm PST. We will respond to your inquiry within 24 hours. You can also follow us on Facebook and Instagram for updates and promotions.